Legal
Community Guidelines
Last updated: 25 August 2026
These guidelines apply to everything you post on LivZio — reviews, discussion threads, replies, and content you add to a designer listing or an apartment community. They exist so the platform stays useful to the homeowner reading it at the point of spending a lot of money, and fair to the designers being written about.
In short
- Post from your own experience. Say what happened to you.
- Criticise the work and the business, not a person's character, caste, religion or family.
- Don't publish anyone's personal details — including your neighbour's, or a site worker's.
- No paid, incentivised, self-written or competitor posts. In either direction.
- Breaking these rules costs you the post, and can cost you the account.
This summary is for convenience only. The full sections below are what apply.
1.Who and what these guidelines cover
These guidelines bind everyone who posts on LivZio — homeowners, designers, and anyone acting for them. They cover: • Reviews and ratings of interior designers and firms • Discussion threads and replies, on the general board, a designer's page, or an apartment community board • Designer listings created or edited by users • Any other content you submit Reviews have additional, more detailed rules in our Review Policy, particularly on the difference between opinion and factual allegation. Where the two documents overlap, the Review Policy governs for reviews.
2.Write from your own experience
The value of this platform is that the person writing actually lived it. Post about work you commissioned, at a home you own or occupy, with the designer you are writing about. Second-hand accounts, things you read in a society WhatsApp group, and general impressions of a firm you have never engaged are not useful and are not permitted as reviews. On discussion boards there is more latitude — asking a question, comparing quotes you have received, or discussing an experience you are in the middle of is exactly what the boards are for. But do not present something you heard as something you know. Say where you are in the project. "Handover was three months ago" and "we are in week two of demolition" lead a reader to weigh your account differently, and both are worth reading.
3.Be specific
Specifics are what make a post worth the reader's time. Numbers, dates, materials, and what was actually said. "Quoted 14 weeks, handover at 23 weeks" tells a homeowner something. "Very slow" does not. "Quoted 18mm BWP ply, delivered 16mm MR" tells them something. "Cheap materials" does not. "Asked for 60% before the carcass arrived on site" tells them something. "Money-minded" does not. This is also the safest way to write. A specific, accurate account of what you saw is far harder to challenge than a broad characterisation of someone's honesty — see the Review Policy on why that distinction matters legally.
4.Be fair, and attack the work not the person
Designers and contractors are people running small businesses, often personally. Criticism of the work, the timeline, the pricing, the contract and the communication is entirely legitimate, however blunt. Criticism of someone as a human being is not what this platform is for. Not permitted: • Abuse, threats, or intimidation • Attacks based on religion, caste, region, language, gender, sexuality, disability or similar • Comments about a person's family, appearance or private life • Naming and targeting individual employees or site workers — write about the firm • Pile-ons: coordinating with others to bury a designer under posts If part of the project went well, say so. A review that acknowledges what worked is more credible, not less, and readers can tell.
5.Protect other people's privacy
Do not post personal information about anyone — the designer, their staff, site workers, your neighbours, or other homeowners. That includes: • Phone numbers, email addresses and home addresses • Aadhaar, PAN or other identity numbers • Bank account, UPI or payment details • Photographs in which someone's face or details are identifiable, without their agreement If you share a document, a bill or a screenshot, mask the personal details first. A WhatsApp screenshot with a phone number visible at the top is a privacy breach even if the conversation itself is relevant. Think about your own privacy too. Apartment community pages are public, and so is your name on a review by default. A post that names your society, your tower and the week you are away is more information than you probably meant to give. Uploaded photographs of your own home can carry a flat number or a nameplate — check before you upload.
6.No conflicts of interest, no paid posts
Do not post about a business you own, work for, are related to, or are otherwise connected with — positively or negatively. Do not post about a competitor. Do not accept or offer anything in exchange for a post: money, a discount, a gift, a referral, a faster handover, release of a retention amount. This applies equally to writing a post, changing one, and taking one down. If you are a designer and a homeowner offers to remove a bad review in exchange for something, that is not a settlement we recognise, and acting on it is a breach of these guidelines. If you have any connection to a business you are posting about that a reader would want to know, either do not post, or disclose it clearly in the post itself.
7.Discussion boards
The boards — general, designer-specific and apartment community — are for questions, comparisons and shared experience. They work best for: what a fair rate is for a particular job in your city, whether a quotation looks reasonable, how others handled a delay, which materials held up, and finding people in your building who have done the same work. Apartment community boards are limited to residents of that apartment. We check the apartment recorded on your profile against the board you are posting on. This is a light check on information you provide yourself, not proof of residence, so treat what you read accordingly. Posts and replies are reviewed by a moderator before they appear publicly. That means a delay between posting and publication — it is not a fault. Do not use the boards to advertise. Designers, suppliers and contractors are welcome to participate honestly and identify themselves as such, but promotional posts, price lists and solicitation will be removed.
8.Adding and editing designer listings
Homeowners can add a designer to the directory — usually the one who worked on their own project. When you do, enter accurate business details: the name the firm trades under, the city and locality they operate in, and the kind of work they do. Do not create listings for businesses that do not exist, duplicate an existing listing, or add a listing in order to review it falsely. A listing is a factual directory entry, not a place for commentary. Your opinion belongs in a review. Scores and LivScores are computed from moderated reviews. They cannot be bought, and no designer can pay for placement or for a better score.
10.What happens if you break these guidelines
Our response depends on what was done and whether it has happened before: • Removal of the post, with an explanation • A request to restate part of it — most often, rewriting an allegation as your own account • A warning on the account • Suspension of the ability to post • Termination of the account • For designers: removal of any verification indicator, a notice on the public profile, or removal of the listing • Referral to the authorities, where content or conduct appears to be criminal Serious breaches — threats, doxxing, coordinated fake reviews — can result in immediate termination without a warning. We may also remove content we are required to remove by law, or by a valid order of a court or government authority. Our Takedown Policy explains that process.
11.Reporting a problem
If you see content that breaches these guidelines, report it to our Grievance Officer at grievance@livzio.in, identifying the specific post and what the problem is. We acknowledge reports within 24 hours and close them within 7 days. Reports that content falls into a category prohibited by Rule 3(1)(b) of the IT Rules are actioned within 36 hours, and non-consensual intimate imagery or impersonation within 2 hours. The full process, including what we will and will not remove and how to appeal, is in our Takedown Policy. If you are a designer unhappy about a review specifically, please read the Review Policy first — it sets out our position on disputes and the right of reply, and will save you time.
Grievance Officer
Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- Name
- Poovarasi Parthipan
- Designation
- Grievance Officer & Co-founder
- grievance@livzio.in
- Address
- Tower 3, 621, S&P Courtyard, Kamarajar Street, Kil Ayanambakkam, Chennai 600095, Tamil Nadu, India
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