LivZio.in

Legal

Takedown & Grievance Policy

Last updated: 25 August 2026

This policy explains how to report content published on LivZio, what happens when you do, what we will remove and what we will not, and how to escalate if you are unhappy with the outcome. It also publishes the details of our Grievance Officer, as required by Indian law.

In short

  • Anyone can report content. You do not need a lawyer and you do not need to be a registered user.
  • We acknowledge every complaint within 24 hours and close it within 7 days.
  • We remove content that breaks our policies, and content we are required by a valid court or government order to remove.
  • We do not remove a review because the designer says it is untrue. We are not able to decide that.
  • A legal notice sent to us is not a court order and does not by itself require removal.
  • If you are unhappy with our decision you can escalate to the Grievance Appellate Committee.

This summary is for convenience only. The full sections below are what apply.

1.What this policy covers

This policy applies to anything published on livzio.in that came from a user: homeowner reviews and ratings, photographs and files attached to them, discussion threads and replies, designer listings created by users, and shared project reports. It also covers complaints about how your personal data appears on the platform, though if your concern is specifically about your own personal data you may find the Privacy Policy a faster route — data-protection requests are handled there and have their own process. LivZio is an intermediary. The reviews and posts on this platform are written by users, not by us. We do not author them, we are not asked to approve their contents before they are written, and publishing them is not our adoption of them. What we do is apply our policies, and comply with the law.

2.Who can report content

Anyone. Specifically: • A designer or firm named in a review or listing • A homeowner who believes a review misuses their information, or who wants their own content removed • Any person whose personal data appears in content without their agreement • Any user who encounters content breaching our Community Guidelines • A parent or guardian acting for someone under 18 • A lawyer, agent or authorised representative acting for any of the above You do not need an account to report content.

3.Grounds we will act on

We will investigate a report that content: • Breaches our Review Policy or Community Guidelines — abuse, harassment, hate speech, obscenity, doxxing, impersonation, spam, or content unrelated to an interior engagement • Is not genuine — written by the designer, a competitor, a relative or an employee, written for payment or other benefit, or part of a coordinated attempt to move a rating • Discloses personal information without consent — a phone number, address, identity number, bank or UPI details, or an unredacted document or screenshot • Infringes your copyright or trade mark • Impersonates you or your business • States as established fact that a person committed a crime, where no court has so found • Contains information that is unlawful under Indian law, or that we are required to remove under Rule 3(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 • Relates to a person under 18, or is a non-consensual intimate image — these are treated as urgent, see the timelines below Where your complaint concerns your own personal data — that you want it corrected or erased — see the Privacy Policy, which sets out your rights under the Digital Personal Data Protection Act, 2023.

4.What is not a ground for removal

We say this plainly because it is the most common request we receive, and because a designer is entitled to know our position before spending time on a complaint. A review being negative is not a ground for removal. Neither is: • Your disagreement with the homeowner's account of what happened • Your view that the review is unfair, one-sided, or omits your side of it • The commercial damage a truthful criticism causes you • A non-disparagement, confidentiality or settlement clause in your contract with the homeowner — we are not party to it and will not enforce it • An offer of payment, advertising spend or any other consideration • A legal notice, on its own, asserting that content is defamatory On the last point: we take legal notices seriously and we answer them. But under Indian law as settled in Shreya Singhal v. Union of India, an intermediary is obliged to remove user content on a court order or a lawful government direction — not on a private party's assertion. If we removed every review someone called defamatory, the platform would be worth nothing to the homeowners it exists for, and the law does not ask us to. If you believe a review is defamatory, your claim is against the person who wrote it. Our Review Policy explains the alternative we do offer: a published right of reply.

5.How to submit a report

Write to takedown@livzio.in, or to the Grievance Officer at grievance@livzio.in. Include: 1. Your name, and your relationship to the content — the business named, the person whose data it is, or a representative (say who you act for) 2. Your contact details, including an email address we can reply to 3. The exact URL of the content, and enough detail to identify the specific review or post — a link to the page alone is often not enough where a page holds many reviews 4. Which ground above you are relying on, and why 5. Any material you want us to consider 6. A statement that the information in your complaint is accurate If you are acting for someone else, tell us on whose behalf and on what authority. We are required by Rule 3(2) of the IT Rules, 2021 to publish a mechanism for complaints and to respond within fixed times. Reports sent to the addresses above enter that mechanism. Reports made informally — a social media message, a comment — may not, so please use email. On evidence: you may send us whatever you consider relevant, and we will read it. Be aware that our Review Policy explains why we give limited weight to documents produced by the party seeking removal. Sending more material does not change the questions we are able to answer.

6.What happens, and when

Acknowledgement — within 24 hours of receiving your complaint, under Rule 3(2)(a)(i) of the IT Rules, 2021. Resolution — within 7 days of receipt. This is the limit set by the IT Amendment Rules, 2026, which shortened it from fifteen days with effect from 20 February 2026. Removal requests under Rule 3(1)(b) — where your complaint is that content falls into one of the prohibited categories listed in that Rule, within 36 hours. Urgent categories — content depicting a person in a state of nudity or a sexual act, or impersonating a person including in a synthetically generated form, published without consent: within 2 hours, under Rule 3(2)(b). Court and government orders — as expeditiously as possible, within the period prescribed under Rule 3(1)(d) as amended from time to time, and in any event no later than 36 hours. Government information requests — within 72 hours of a written order stating the purpose and reason, under Rule 3(1)(j). Data-protection grievances — within 90 days, under Rule 14 of the DPDP Rules, 2025. These are handled through the Privacy Policy. Where the Consumer Protection (E-Commerce) Rules, 2020 also apply to a complaint, they allow 48 hours to acknowledge and one month to resolve. We apply the stricter of the two regimes on each axis, which is the timetable above. What we do in between: • We assess the report against our policies • Where the complaint is credible and the content is serious, we may restrict the content while we look at it. We do not do this merely because a complaint has been made — otherwise any designer could suppress a review for the duration of an investigation • We will usually give the author an opportunity to respond, and to correct the specific problem where it can be corrected • We decide, and we tell you what we decided

7.Possible outcomes

• No action — the content does not breach our policies and we are not required to remove it • Partial removal — the offending part is removed and the rest stands, for example a phone number stripped from an otherwise acceptable review • Restatement — we ask the author to rewrite an allegation as their own account rather than as established fact • Removal — the content is taken down • Removal plus account action — where the author has repeatedly or seriously breached our policies • Profile notice — where we find a designer has manipulated reviews, we may publish a notice on their profile saying so We notify the complainant of the outcome. Where content is removed we notify the author, and tell them why, unless we are directed not to.

8.If you disagree with our decision

First, come back to us. Write to the Grievance Officer with anything new. We will reconsider once. Repeat complaints on the same facts, without something new, will be closed with a reference to our earlier decision. Second, you may appeal to a Grievance Appellate Committee established under Rule 3A of the IT Rules, 2021, within 30 days of receiving our decision. Three Committees have been constituted by the Central Government, and appeals are filed online at https://gac.gov.in. The Committee endeavours to decide within thirty days. We comply with the orders of a Grievance Appellate Committee, and report our compliance, as Rule 3A requires. Third, nothing in this policy limits any other remedy available to you — including a consumer complaint or an action against the author of the content.

10.What we keep after content is removed

We do not delete removed content. Rule 3(1)(g) of the IT Rules requires an intermediary to preserve removed information and associated records for 180 days for investigation purposes, and longer if a court or an authorised agency directs. We also retain: • Registration information for 180 days after an account is cancelled or withdrawn, under Rule 3(1)(h) • Security logs for at least one year, under Rule 6 of the DPDP Rules, 2025 • A record of each complaint, the decision and its reasons, so that we can apply this policy consistently and account for it if challenged This retention is a legal obligation and applies even where the author or the complainant would prefer the material gone. It does not mean the content remains published — it means it remains recoverable by us if lawfully required.

11.Misuse of this process

The complaints process exists so that genuine problems get fixed. Using it to suppress honest criticism is itself a problem. We may decline to process further complaints from a party who repeatedly submits reports we find to be baseless, who submits the same complaint after it has been decided, or who uses the process together with pressure on reviewers to withdraw their reviews. Where a designer combines takedown demands with legal threats against homeowners over honest reviews, we may note that on their public profile.

Grievance Officer

Published under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The same officer handles grievances under the Digital Personal Data Protection Act, 2023.

Name
Poovarasi Parthipan
Designation
Grievance Officer & Co-founder
Email
grievance@livzio.in
Takedowns
takedown@livzio.in
Legal process
legal@livzio.in
Address
Tower 3, 621, S&P Courtyard, Kamarajar Street, Kil Ayanambakkam, Chennai 600095, Tamil Nadu, India
Response
Acknowledged within 24 hours; disposed of within 7 days

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